Shipping and Exchange Policy

At Cuddly Tails, we aim to provide a seamless and reliable delivery experience for all our customers across India. Please read the following policy to understand our shipping process and exchange guidelines.

✅ Shipping Availability

We currently ship only within India. Orders placed on our website are delivered to most serviceable PIN codes across the country.

🕒 Order Processing & Delivery Time

  • All orders are typically processed within 12–24 hours after successful payment.

  • Delivery takes approximately 3–7 business days, depending on the destination and courier availability.

🚛 Delivery Partners

We use Shiprocket’s logistics network, which includes multiple courier partners such as Delhivery, Blue Dart, Xpressbees, and others, depending on the serviceability of your area.

💸 Shipping Charges

We offer free shipping on all orders, regardless of order value.

🔍 Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this to track the delivery status of your package in real time.

🔁 Exchange Policy

Cuddly Tails follows a strict no-exchange policy.

🚫 No Exchanges

We do not accept any exchange requests under any circumstances, including:

  • Wrong product ordered

  • Size issues

  • Change of mind

  • Damaged or defective products

⚠️ Important Note

  • All product categories are non-exchangeable, without exceptions.

  • Please review your order carefully before confirming the purchase.

📩 Need Help?

If you face an issue with a damaged or incorrect product, you may contact our support team within 48 hours of delivery. Each case will be reviewed at our discretion, but exchanges will not be provided.

  • Email: cuddlytailsindia@gmail.com

  • Contact Form: Available on our website