At Cuddly Tails, we strive to provide you with high-quality products and a smooth shopping experience. Please read our Cancellation and Refund Policy carefully before making a purchase.

❌ Order Cancellation

Once an order has been placed and confirmed:

  • It cannot be cancelled under any circumstances.

  • We do not allow changes to order details once the order is processed.

Please ensure that all product selections, shipping information, and payment details are correct before completing your purchase.

💸 Refunds

Cuddly Tails maintains a strict no refund policy:

  • No refunds will be issued for any reason, including but not limited to customer error, change of mind, or dissatisfaction.

  • In the rare event that an item is damaged or defective on arrival, you must contact us within 48 hours of delivery with proof (photos or video) to be considered for a replacement or credit. Approval is at our discretion.