Frequently Asked Questions (FAQs)
1. What products do you offer at Cuddly Tails?
At Cuddly Tails, we offer a wide range of high-quality products for your pets, including food, treats, toys, grooming essentials, bedding, accessories, and more. We cater to both dogs and cats, ensuring that your furry friends have everything they need to live a happy and healthy life.
2. Can I place an order online and pick it up in-store?
Currently, we only offer delivery services. However, we are working on providing an in-store pickup option soon. Stay tuned for updates!
3. Do you provide national shipping?
Absolutely! We offer national shipping across India. No matter where you are, we’ll ensure that your pet’s essentials reach you safely and promptly.
4. What is your return or exchange policy?
We regret to inform you that we do not accept returns or exchanges. Please ensure that the items you are ordering are exactly what you need. If you have any concerns about a product before purchasing, feel free to contact us, and our team will be happy to assist you.
5. How do I know which products are best for my pet?
If you’re unsure about which products suit your pet’s needs, our customer service team is always available to provide guidance. You can also check individual product descriptions for specific details on size, breed recommendations, and ingredients.
6. Can I cancel my order once it’s been placed?
Once an order is confirmed and shipped, it cannot be canceled. Please double-check your cart before completing the purchase to ensure everything is correct.
7. How can I contact customer support?
You can contact our friendly customer support team via email at cuddlytailsindia@gmail.com, or call us at +91-8209326603. We’re here to assist you with any queries or concerns you may have.
8. How long will it take for my order to arrive?
We process all orders as quickly as possible. Delivery times typically range from 3 to 7 business days depending on your location. National shipping outside of Jaipur may take a little longer. You will receive a tracking number once your order is shipped, so you can follow its progress.
9. Are there any shipping fees?
No, shipping is free on all orders across India.
10. Can I change the shipping address after placing my order?
Once your order is confirmed and shipped, the shipping address cannot be changed. Please ensure that the address provided at checkout is correct.
11. Do you offer discounts or promotions?
Yes! We frequently offer discounts, promotions, and special offers for our customers. Keep an eye on our website or subscribe to our newsletter for updates on the latest deals.
12. Can I subscribe for regular pet food deliveries?
Yes, we offer subscription services for pet food and other consumables. You can set up recurring orders so that you never run out of supplies. Contact us for more details on setting up a subscription plan.
13. What if I receive a damaged or defective item?
Although we don’t offer returns or exchanges, we take product quality seriously. If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will review the issue and offer a suitable solution, such as a replacement or store credit.
14. What if I have allergies to certain ingredients in pet products?
We recommend that you carefully review the ingredients listed on the product packaging. If you or your pet have known allergies, please make sure the items you’re purchasing are safe. If in doubt, our team is always available to help with ingredient concerns before purchasing.
15. Can I recommend a product to be sold at Cuddly Tails?
We love hearing suggestions from our customers! If you have a product in mind that you think would be a great addition to our store, please contact us through the website. We’re always open to expanding our product range.