Terms and Conditions

Effective Date: 1 March 2025

Welcome to Cuddly Tails! These Terms and Conditions govern your access to and use of our website, products, and services. By using our platform, you agree to comply with these terms. Please read them carefully.

1. About Us

Cuddly Tails is an e-commerce platform based in Rajasthan, India, operated under a registered company name. We provide users with a selection of curated products for purchase online.

2. Eligibility

To use our website and services, you must be at least 18 years old or have the consent of a legal guardian. By creating an account, you confirm that the information provided is accurate and complete.

3. User Accounts

  • Users are required to create an account to place orders.

  • You are responsible for maintaining the confidentiality of your account details.

  • You must notify us immediately if you suspect unauthorized access to your account.

4. Purchases and Payments

  • All payments are processed securely via Razorpay.

  • We accept Credit/Debit Cards, UPI, and Net Banking.

  • All sales are final. We do not offer refunds or order cancellations once payment is confirmed.

5. Shipping and Delivery

  • Products will be shipped to the address provided at checkout.

  • Delivery times are estimated and may vary based on location and external factors.

6. User Conduct

By using our website, you agree:

  • Not to use offensive, illegal, or harmful language/content.

  • Not to upload or post any unauthorized material.

  • Not to interfere with the operation or security of the website.

7. User-Generated Content

  • Cuddly Tails allow public posting of comments and reviews by users.

8. Intellectual Property

All content on the Cuddly Tails website, including product images, logos, text, and graphics, is the property of Cuddly Tails or its licensors and is protected under copyright laws. Unauthorized use is prohibited.

9. Third-Party Services

We use third-party services including Razorpay for payment processing. These services are governed by their own terms and privacy policies.

10. Limitation of Liability

Cuddly Tails is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products. All items are sold “as is,” without warranties except those expressly stated.

11. Privacy

By using our website, you agree to the terms outlined in our Privacy Policy. Your data is collected for account creation, order processing, and communication purposes.

12. Governing Law

These Terms shall be governed by the laws of India, specifically under the jurisdiction of courts located in Rajasthan.

13. Contact Us

For support or inquiries, contact us via:

  • Email: cuddlytailsindia@gmail.com

  • Contact Form: Available on our website